Report to Resolution. Everyone Connected. Everything on Record.
Tenants report, contractors fix, you stay in control. Three-way chat keeps everyone connected and every step is tracked - so you've always got proof you acted.
Tenants Report. You Get the Full Picture.
From their portal or a quick scan of a QR code. However they report, you get the details - logged and timestamped from the moment they hit submit.
- Portal, link, QR code, or NFC tag
- Categorised by issue type and urgency level
- Photo uploads and location-tagged reports
- Every report logged from the moment it's submitted
Every Job. Every Step. Fully Tracked.
Each issue moves through a clear workflow from report to close - and every transition is timestamped automatically. Skip steps when they're not needed, and if a contractor goes quiet, Lentals chases them for you.
- Eight stages from reported to closed
- Skip steps - jump ahead when no quote is needed
- Chase contractors after 24 hours without response
- "Waiting on" indicator shows who needs to act next
One Thread. Three People. No More WhatsApp.
Landlord, tenant, and contractor - all in one chat per issue. Contractors propose visit times, tenants accept or suggest alternatives. Every message is logged and ready if you need it.
- One thread per issue for all three parties
- Visit scheduling with proposed time slots
- Photo and document sharing in chat
- Every message timestamped and in the audit trail
Jobs Don't Close Until Everyone's Happy.
Tenants confirm they're satisfied before an issue closes - or flag a concern to reopen it. Contractors upload before and after photos, submit invoices, and the expense is recorded automatically on closure.
- Tenant satisfaction confirmation before closure
- Before and after photo evidence from contractors
- Invoice submission and payment tracking
- Full audit trail export - dispute-ready
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Maintenance Questions
From report to resolution - every step logged.
The maintenance workflow that proves you acted.