From first enquiry to keys in hand.
Track every prospect through viewings, applications, and referencing - all in one pipeline. No separate CRM needed. Your prospect pipeline lives where your properties do.
Full Pipeline
Seven clear stages from first contact to move-in: Lead, Viewing, Application, Approved, Converted - plus Rejected and Withdrawn tracking. See pipeline stats at a glance and track property interest per prospect.
- Lead, Viewing, Application, Approved, and Converted stages
- Rejected and Withdrawn tracking
- Property interest levels per prospect
- Pipeline stats and next-action indicators
Viewings
Schedule viewings, confirm attendance, record outcomes, and track no-shows. Mark prospects as interested, considering, or not interested - and convert interested viewers to applicants.
- Schedule, confirm, decline, or reschedule viewings
- Record outcomes: interested, considering, or not interested
- No-show tracking
- Convert interested viewers to applicants
Applications & Referencing
Applications flow through submitted, under review, referencing, and approved or rejected. Choose from 8 referencing providers or run manual checks. Track credit, employment, landlord reference, and Right to Rent separately.
- 8 referencing providers or manual checks
- 4 check types tracked individually
- Document uploads: ID, payslips, references
- Referencing status visible at a glance
Convert to Tenant
One click converts an approved prospect into a tenant. Lentals creates the tenancy, links uploaded documents from the referencing stage, and kicks off the onboarding flow.
- One-click conversion from approved prospect
- Tenancy created automatically
- Referencing documents carry over
- Full audit trail from first enquiry to move-in
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Prospect Pipeline Questions
Your CRM is built in. No extra tools needed.
Track prospects from first enquiry to keys in hand.